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Frequently Asked Questions

What payment methods do you accept?
You can pay for your order with our secured online payment system accepting all major credit cards. We are unable to accept cash on delivery (COD).
What currency is accepted?
Products can be viewed in AED.
Why is my promo code not working?
Only one discount or promo code can be used per order and cannot be used in conjunction with other offers. If no discount codes are working at the cart please email us at:
Where do you ship?
We currently ship to the United Arab Emirates.
How much is shipping?
Within the United Arab Emirates, standard delivery is FREE for all orders over 250 AED. Orders below 250 AED will have a shipping fee of 20 AED.
When will I receive my order?
Next day delivery is available within the United Arab Emirates. (Cut-off 12:00 pm)
How do I cancel my order?
If you wish to cancel your order, please contact our customer service team as soon as possible by emailing
Can I return or exchange my order?
We are happy to offer a refund or exchange on any unwanted items returned within 14 days. Simply send us an email at detailing your issue and order number, and we shall arrange the collection of your returned items. We are able to process returns or exchanges under the following conditions: - Items are in sellable condition, unopened with all packaging/hygiene seals intact. - Items are not on sale
What is your refund policy?
Once we have received your return, providing the items are in a re-sellable condition, your refund will be processed. We will confirm your refund by email, and the funds will be returned back to your original payment method. Please not that it can take your card provider 3-5 business days for the funds to show on your account. We regret we are unable to refund your original shipping charges unless the return was a result of our error. If your card has expired please contact us at
What do I do if I have received the wrong product?
If we’ve mistakenly sent you something other than what you ordered, please contact our customer service team at with relevant photographs and order number.
I've suffered a reaction to a product, what should I do?
If you have suffered an adverse reaction, please stop using the product immediately and contact us at and we will try our best to resolve your issue.
If my electrical product is faulty, what is the procedure?
If an electrical product arrives faulty we are happy to offer a refund or exchange within 14 days. Contact us at with relevant photographs and order number.
How do I reset my Apotheca account password?
If you have forgotten your password please email us at and our customer service team will help to reset your password.