Within the United Arab Emirates, standard delivery is FREE for all orders over 250 AED. Orders below 250 AED will have a shipping fee of 20 AED. Same day delivery is available in Dubai, Abu Dhabi and Sharjah with a shipping fee of 25 AED, all orders must be placed before 14:00. Orders placed before 17:00 will be delivered the next day.
We are happy to offer a refund or exchange on any unwanted items returned within 14 days. Simply send us an email at email@example.com detailing your issue and order number, and we shall arrange the collection of your returned items.
We are able to process returns or exchanges under the following conditions:
- Items are in sellable condition, unopened with all packaging/hygiene seals intact.
- Items are not on sale
Once we have received your return, providing the items are in a re-sellable condition, your refund will be processed. We will confirm your refund by email, and the funds will be returned back to your original payment method. Please not that it can take your card provider 3-5 business days for the funds to show on your account. We regret we are unable to refund your original shipping charges unless the return was a result of our error. If your card has expired please contact us at firstname.lastname@example.org