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Shipping and Returns

Shipping and Returns

Shipping in United Arab Emirates

Shipping is FREE for all orders over 250 AED.
Orders below 250 AED will have a shipping fee of 20 AED. It can take up to 1-4 days for the delivery. During sale periods and holidays, allow up to 7 business days for delivery.
Please note: Cut-off timing for next day deliveries is 12:00 pm.

Returns

We are happy to offer a refund on any unwanted items returned within 14 days. Simply send us an email at web@apothecabeauty.com detailing your issue and order number, and we shall arrange the collection of your returned items.


We are able to process returns under the following conditions:
- Items are in a sellable condition, unopened with all packaging/hygiene seals intact
- Items are not on sale
Once we have received your return, providing the items are in a re-sellable condition, your refund will be processed. We will confirm your refund by email, and the funds will be returned back to your original payment method. Please note that it can take your card provider up to 14 business days for the funds to show on your account. We regret that we are unable to refund your original shipping charges unless the return was a result of our error. If your card has expired, please contact us at web@apothecabeauty.com.